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🛡️Safety, built in from day one

You’re looked after,
always.

Every feature we ship starts with the same question: does this make our users safer? Here’s what that looks like in practice.

One button

The SOS button.

Every active booking has an SOS button. One tap, and four things happen at once:

  • 1Our safety team gets a real-time alert with your booking, location, and contacts.
  • 2The booking is instantly flagged and all payment activity is frozen.
  • 3A real human calls you to assess the situation and coordinate with local authorities if needed.
  • 4A full incident report is created and preserved for any investigation or legal proceeding.

🚨 In a life-threatening emergency, always call your local emergency number (911 in the US) first.

Protection tiers

Coverage that matches your cargo.

🤝

Basic

Standard coverage

Included with every booking at no extra cost. Covers loss or damage up to the platform’s standard liability limit.

🛡️

Enhanced

Extended coverage

Higher limits for medium-to-high-value cargo. Includes delays, temperature excursions, and partial loss. Add-on during posting.

💎

Premium

Full coverage

All-risk protection for high-value, specialized, or hazardous cargo. Door-to-door, dedicated claims handling.

Provider verification

No ghosts allowed.

Every provider passes a five-step verification before they can bid or get paid:

🪪
Step 1

Identity verification

Government ID checked against account details. $20 non-refundable per attempt.

🏢
Step 2

Business registration

Business name, number, and jurisdiction validated against public registries.

📋
Step 3

Regulatory credentials

DOT, MC, FMCSA, IMO, FAA, and mode-specific IDs checked against issuing authorities.

🛡️
Step 4

Insurance documentation

Active protection certificates reviewed for type, limits, and validity.

🔄
Step 5

Ongoing monitoring

Periodic re-verification. Expired credentials suspend the account until renewed.

Escrow protection

Money only moves when it should.

1

When you accept a bid, the agreed amount moves from your wallet into escrow.

2

Funds are held securely during transit — neither party can touch them.

3

The provider marks the job complete, and you get a confirmation window to verify delivery.

4

Confirmed (or window expires without dispute)? Funds release to the provider.

5

Dispute filed? Funds stay frozen until the resolution team decides.

Dispute resolution

Real humans. Fair outcomes.

📝

Filing

Either party files from the booking page within the allowed window, with a description and supporting evidence.

📎

Evidence

Both sides get a defined period to submit their story. The resolution team reviews everything impartially.

⚖️

Resolution

A determination is issued based on evidence. Outcomes can be full release, full refund, or a split.

🔁

Appeal

Either party gets one appeal with additional evidence. Senior team reviews.

💛

Need our safety team?

For safety concerns, incidents, or questions — reach us directly. Real humans, real answers.

safety@couthacts.com
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