Accessibility Statement

1. Our Commitment

CouthActs Incorporated wants everyone, including people with disabilities, to be able to post and book transport, bid for and perform Jobs, and manage their account on CouthActs.

2. Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA for www.couthacts.com, and to follow the equivalent platform guidelines for our iOS, iPadOS, macOS, tvOS, visionOS and Android apps.

3. What We Do

• We test pages with automated accessibility tools (including axe) and aim to fix the issues they find before release.
• We use semantic headings, landmarks, labeled form controls and visible focus styles, and check color contrast against WCAG AA.
• Our apps are built with the native iOS and Android interface frameworks, which work with VoiceOver and TalkBack, and they support dark mode.
• Important information shown on maps, such as a Provider's location, is also available as text.

4. Known Limitations

• Legal documents are published in English only. A note in your language explains this, and we will help you understand any document if you contact us.
• Third-party pages, including the Stripe pages used for payments, payouts and identity verification, are provided by Stripe and are outside our control.
• Identity verification requires taking a photo of an identity document and a live selfie. If you cannot complete this because of a disability, contact us and we will work with you on an alternative where one is available.
• User content, such as photos uploaded by Providers, may not include text descriptions.

5. Passengers With Disabilities

Providers are responsible for complying with disability laws that apply to their Transport Services, including the Americans with Disabilities Act and the Air Carrier Access Act, and must accommodate service animals as the law requires. Tell the Provider about any accessibility needs in your Job description.

6. Feedback and Help

If you have difficulty using any part of CouthActs, or want information in an accessible format, email support@couthacts.com with "Accessibility" in the subject line. Tell us the page or screen, what you were trying to do and the assistive technology you use. We aim to respond within five (5) business days.

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