Law Enforcement Guidelines

1. Our Approach

CouthActs Incorporated ("CouthActs") discloses user data to government agencies only in accordance with applicable law, including the U.S. Stored Communications Act (18 U.S.C. §§ 2701 to 2713), and our Terms of Service and Privacy Policy. We review every request for legal sufficiency and may object to requests that are overbroad, unclear or not legally valid.

2. How to Submit a Request

2.1 Where. Send requests by email to legal@couthacts.com from an official government email address, or serve legal process on CouthActs Incorporated, Attn: Legal, 1412 Main St STE 609, Dallas, TX 75202, United States. Accepting a request by email does not waive any objection, including to jurisdiction.

2.2 What to include. Each request should include: the issuing agency, officer name, badge or ID number, official email and telephone number; the legal authority for the request; the CouthActs account email, phone number, profile link, or Booking tracking code that identifies the account or Booking; the specific data requested and the date range; and any non-disclosure order.

3. Legal Process Required

Requests from outside the United States should be made through a mutual legal assistance treaty, letters rogatory, or an agreement under the U.S. CLOUD Act, as applicable.

4. What Records May Exist

Depending on the account, CouthActs may hold: account and profile information; Provider business information; Jobs, Bids and Bookings with pickup and delivery addresses; location tracking events reported during active Bookings; chat messages between the parties to a Booking; Wallet and payout transaction records; signed Custody Records; reviews; disputes; and AI agent activity logs. CouthActs does not hold identity document images or selfies (these are held by Stripe), full card numbers or bank account numbers (held by Stripe), or any location data outside active Bookings. Data that has been deleted under our retention schedule cannot be produced.

5. Preservation Requests

We will preserve available records for ninety (90) days on receipt of a valid preservation request under 18 U.S.C. § 2703(f), and for one additional ninety (90) day period on a renewed request, pending formal legal process.

6. Emergency Requests

If you believe there is an emergency involving danger of death or serious physical injury to any person that requires disclosure without delay, email legal@couthacts.com with "EMERGENCY DISCLOSURE REQUEST" in the subject line and describe the emergency, the person at risk, the information needed, and why it is needed urgently. We may disclose information voluntarily under 18 U.S.C. § 2702(b)(8) and (c)(4) where we believe in good faith that the emergency exists.

7. User Notice

Our policy is to notify users of requests for their data before disclosure, so they can seek legal remedies, unless we are prohibited by law or court order, the request involves an emergency, or notice would be counterproductive (for example, where the account has been compromised or is being used to harm others). We may give notice after a non-disclosure period ends.

8. Costs

We may seek reimbursement of costs reasonably incurred in responding to requests, as permitted by law, including under 18 U.S.C. § 2706.

9. Testimony and Records Authentication

We provide records with a certificate of authenticity under Federal Rule of Evidence 902(11) or a similar rule where requested, and do not ordinarily provide live testimony. Custody Records include cryptographic signatures that can be independently verified using CouthActs' published public keys.

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