Contact support
Real people on the CouthActs support team reply within 3 business days. Email them or send the contact form.
- Who it's for
- Everyone.
- What you need first
- Your booking's tracking code, if your question is about a booking.
- Time needed
- About 3 minutes
Steps
Screenshots show the website with demo data. The CouthActs apps work the same way; differences are under “On the app”.
Step 1: Go to the Help Center.
Step 2: Under Contact support, type Your name and Your email.
Step 3: Choose a Topic.
Step 4: Add your booking or tracking code if you have one.
Step 5: Write your question in How can we help?.
Step 6: Select Send message.
What happens next
A real person replies to the email you gave, within 3 business days. You can also write to support@couthacts.com, safety@couthacts.com for safety incidents and privacy@couthacts.com for data requests.
Common problems and fixes
It's an emergency.
Call your local emergency number first. CouthActs is not an emergency service.
It says I've sent several messages.
Email support@couthacts.com directly.
On the app
- iPhone
- Go to Account → Help → Contact support.
- Android
- Go to Account → Help → Contact support.
- Mac
- Choose Help → Contact Support.
- Apple TV
- Account shows the support email.