Get help in an emergency
Call your local emergency number first. On taxi, limousine, medical and armored bookings, you can also alert the CouthActs safety team with SOS.
- Who it's for
- Customers on a trip, and anyone worried about safety.
- What you need first
- For SOS: a taxi, limousine, medical or armored booking that is in progress.
- Time needed
- About 1 minute
Steps
Step 1: If you're in danger, call your local emergency number first. The booking page shows it, such as 911 in the US or 112 in Europe.
Step 2: Open the booking and find Safety.
Step 3: Select Send SOS to CouthActs.
Step 4: Select Yes, send SOS now.
What happens next
The CouthActs safety team gets the booking details, your contact details and the provider's last shared location, and the provider is marked unavailable for new work while the team reviews. SOS doesn't contact emergency services.
Common problems and fixes
I don't see SOS.
SOS appears on taxi, limousine, medical and armored bookings while they're in progress. For anything else, call your emergency number and contact support.
It says the alert couldn't be sent.
Call your emergency number now, then email safety@couthacts.com with your tracking code.
Does SOS freeze the payment?
No. To hold the payment, open a dispute.
On the app
- iPhone
- In the booking, tap SOS — alert CouthActs safety, then Send SOS. There's also a Call button for your local emergency number.
- Android
- In the booking, tap SOS: alert the CouthActs safety team.
- Apple TV
- Select SOS — I need help in the booking.