Make a Protection claim

If you bought a Protection Plan and something was lost, damaged or badly delayed, claim from the booking page.

Who it's for: Customers who chose Basic, Standard, Premium or Elite Protection.
What you need first: A booking with a Protection Plan.
Proof of the loss and its value, such as photos and receipts.
Time needed: About 10 minutes

Steps

Step 1: Open the booking and go to Protection claim.
Step 2: Select File a claim.
Step 3: Choose What happened?: visible damage, concealed damage, late delivery or passenger baggage.
Step 4: Type the Amount you're claiming (USD).
Step 5: Describe what happened.
Step 6: Select Send claim, then email your proof to support@couthacts.com by the date shown.

What happens next

The claim shows Waiting for proof until your proof arrives, then Under review. If approved, the payment goes to your wallet. Claims never pay more than the plan limit or the declared value.

Common problems and fixes

Visible damage at delivery.

It must be noted at handover with a dispute opened before you shared the PIN.

I found damage later.

Report concealed loss or damage within 7 days after handover.

Can I claim for a delay?

Premium and Elite only, when delivery is more than 24 hours late for a reason within the provider's control. Report within 7 days and keep receipts.

On the app

iPhone: In the booking, tap Make a Protection claim, then File claim.
Android: In the booking, open Protection claims and tap Send claim.
Apple TV: Apple TV shows a QR code (Protection claim) to claim on your phone.