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Add funds to your wallet

Jobs are paid from your CouthActs wallet. Top up by card through Stripe's secure page.

Who it's for
Customers.
What you need first
  • A debit or credit card.
Time needed
About 2 minutes
Where your money goes
Where your money goesCard top-up to wallet, budget and fees taken when you post, the agreed price held in escrow with any surplus back to your wallet, both sides confirm, a 24-hour hold, then the provider's wallet and their bank.1Card top-up2Your wallet (USD)3Budget held + fees4Agreed price in escrow5Unused budget back towallet6Both sides confirm724-hour hold8Provider wallet, lessfee9Withdrawn to bank
  1. Card top-up
  2. Your wallet (USD)
  3. Budget held + fees
  4. Agreed price in escrow
  5. Unused budget back to wallet
  6. Both sides confirm
  7. 24-hour hold
  8. Provider wallet, less fee
  9. Withdrawn to bank

Steps

Screenshots show the website with demo data. The CouthActs apps work the same way; differences are under “On the app”.

  1. Step 1: Select Wallet at the top of the page.

  2. Step 2: Under Add Funds, choose an amount or type one in Amount (USD).

    Screenshot for step 2: Under Add Funds, choose an amount or type one in Amount (USD).

  3. Step 3: Read the line that says how much you'll be charged in USD.

  4. Step 4: Select Pay Now.

    Screenshot for step 4: Select Pay Now.

  5. Step 5: Enter your card on Stripe's page and pay.

  6. Step 6: Back on CouthActs, wait for Top-up successful! Your balance will update shortly..

What happens next

Your balance updates within moments and the top-up appears in Transaction History with a receipt. Top-ups are free; your bank may charge a fee if your card isn't in US dollars.

Common problems and fixes

It says the top-up was cancelled.

You left Stripe's page before paying. Nothing was charged. Try again.

My balance hasn't changed.

It can take a moment after Stripe confirms the payment. Refresh the page.

It says my wallet is locked.

Wallets are locked while a card dispute or account review is open. Contact support.

On the app

iPhone
Go to Wallet → Add funds, pick an amount and tap Pay $… with Stripe.
Android
Go to Wallet → Add funds, pick an amount and tap Pay $… with Stripe.
Apple TV
Apple TV shows a QR code (Add funds) to top up on your phone.

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