Skip to main content

Confirm delivery and release payment

When the job is done, both sides confirm. The payment then waits 24 hours so you can raise a problem, and is released to the provider automatically.

Who it's for
Customers.
What you need first
  • The goods delivered, or the trip finished.
  • Your delivery PIN.
Time needed
About 2 minutes
Where your money goes
Where your money goesCard top-up to wallet, budget and fees taken when you post, the agreed price held in escrow with any surplus back to your wallet, both sides confirm, a 24-hour hold, then the provider's wallet and their bank.1Card top-up2Your wallet (USD)3Budget held + fees4Agreed price in escrow5Unused budget back towallet6Both sides confirm724-hour hold8Provider wallet, lessfee9Withdrawn to bank
  1. Card top-up
  2. Your wallet (USD)
  3. Budget held + fees
  4. Agreed price in escrow
  5. Unused budget back to wallet
  6. Both sides confirm
  7. 24-hour hold
  8. Provider wallet, less fee
  9. Withdrawn to bank

Steps

Screenshots show the website with demo data. The CouthActs apps work the same way; differences are under “On the app”.

  1. Step 1: At handover, check everything arrived as agreed.

  2. Step 2: Show the provider your Your Delivery PIN. They type it to confirm the handover.

  3. Step 3: Open the booking and select Mark as complete.

    Screenshot for step 3: Open the booking and select Mark as complete.

  4. Step 4: Read the message and confirm.

  5. Step 5: Under Payment on hold, see when the payment will be released.

  6. Step 6: If everything is fine and you want to pay sooner, select Release payment now.

    Screenshot for step 6: If everything is fine and you want to pay sooner, select Release payment now.

What happens next

The payment is released to the provider when the 24-hour hold ends, unless you raise a problem first. If you confirm nothing after a PIN-verified handover, CouthActs may review the booking and release the payment after 72 hours.

Common problems and fixes

Something is wrong with the delivery.

Don't share your PIN if there's visible damage. Select Raise a problem during the hold to open a dispute. See Open a dispute.

I found damage after the payment was released.

A dispute can't be opened after release. If you bought protection, make a Protection claim; otherwise contact support.

Can I undo Release payment now?

No. Releasing pays the provider straight away and can't be undone.

On the app

iPhone
In the booking, tap Mark as complete. During the hold you'll see Payment on hold, Raise a problem and Release payment now.
Android
In the booking, tap Mark as complete. During the hold you'll see Payment on hold, Raise a problem and Release payment now.
Apple TV
Select Confirm job completed. Releasing early or raising a problem opens a QR code to finish on your phone.

Did this guide help?

Related guides